All your questions answered
The hotel has one step access, and the public areas are all accessible. There are no ground floor bedrooms.
Standard Cancellation Policy: outwith 14 days prior to the day of arrival there will be no charge. Within 14 days of arrival we reserve the right to charge the full value of the reservation.
Free onsite car parking for up to 20 cars.
Check in 2.00pm
Check out 11.00am
A limited number of family rooms are available.
Children 18 months and under sleep and eat breakfast for free. Children 18 months to 11 years are charged £60 per child per night inclusive of high tea at 6pm and breakfast when sharing a room with two adults. Children aged 12 and over are charged £130 per child per night inclusive of dinner and breakfast when sharing a room with two adults.
Cots and high chairs are available free of charge.
The hotel accepts payments made by cash (Sterling only), and most major credit/debit cards (Visa, MasterCard, American Express). The hotel is unable to accept personal or travellers cheques.
Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details.
We have 6 electric charging points available for our overnight guests’ use.
The hotel is open from 8am until 11pm. We do not provide a night porter service. Arrivals are preferred before 11pm as the hotel will be locked after this time. Please contact the hotel reception if you think you may arrive late.
There is currently no mobile reception for any network at the hotel or surrounding area for approximately 1 mile. Free Satellite Wi-Fi is available within the hotel.
Credit cards are accepted as a form of guarantee and payment online. Unfortunately, debit cards cannot be used online but can be used as payment to settle your bill on departure.
Packed lunches & picnics are available. These need to be ordered a day in advance.
We allow pets by arrangement in some of rooms (namely Glen, South & Churchill), see here, and guide dogs are permitted in the hotel. Dogs are charged at £30.00 per stay.
Gratuities are at the customers’ discretion.
Knockinaam Lodge is committed to providing it’s guests and associates with a smoke free environment. All bedrooms, public areas and functions rooms are non smoking.
The hotel caters for just about any special diet, but advance notice is required.
If you’re celebrating one during your stay…. we can make it a memorable experience.
Reception are happy to assist with arranging any of the following in advance to make your stay extra special – champagne, chocolates, flowers, celebration cakes, etc.
There are numerous walks from the hotel and so many activities to do. Please contact us before arrival if you need any advice or wish to book an activity.
