Terms & Conditions - Knockinaam

Introduction & Overview

Welcome to Knockinaam Lodge.

These Terms & Conditions apply to the use of our website www.knockinhaamlodge.com, together with bookings and services relating to Knockinaam Lodge, our hotel accommodation, lodges, restaurant, dining experiences, packages and other services.

By accessing our website or making a reservation with us, you agree to the terms outlined here together with any specific booking conditions provided at the time of reservation.

Certain packages, promotional rates, events, exclusive-use stays and special offers may have their own additional Terms & Conditions. Where this applies, these will be clearly stated at the time of booking and will form part of your agreement with us.

About Us

This website is operated by Knockinaam Hotel & Lodges Limited, trading as Knockinaam Lodge, an independently operated luxury hotel, restaurant and lodge destination on the coast of Dumfries & Galloway, Scotland.

These Terms & Conditions apply to use of our website and to reservations, stays, dining experiences and services provided by Knockinaam Lodge.

For any questions relating to these terms, a reservation or your stay, please contact us:

Knockinaam Lodge
Portpatrick
Dumfries & Galloway
Scotland

Email: reservations@knockinaamlodge.com
Website: www.knockinaamlodge.com

Website Terms & Conditions

Important information about using our website.

We encourage visitors to familiarise themselves with the following terms. They explain how our website may be used, how its content is protected and the responsibilities of those accessing it.

Use of the Website

By accessing this website, you agree not to:

use the website in a way that disrupts or restricts its use by other visitors.
upload or transmit material that is unlawful, offensive, defamatory, threatening or infringes the rights of another person.
attempt to gain unauthorised access to the website, its servers, systems or data.
introduce viruses, malware, harmful code or other disruptive technology.
reverse engineer, copy, decompile or adapt software or code forming part of the website or interfere with or misuse information relating to another website user.

We may suspend or restrict access to the website where reasonably necessary for maintenance, security or operational purposes.

Intellectual Property

All content appearing on this website, including text, photography, graphics, branding, logos, design and other materials, is owned by or licensed to Knockinaam Lodge. Content may be viewed, downloaded or printed for personal and non-commercial purposes. Material from this website must not otherwise be copied, reproduced, modified, distributed, published or used for commercial purposes without our prior written permission.

All intellectual property rights are reserved.

Website Information

We make every reasonable effort to ensure information displayed on our website is accurate and up to date. However, accommodation rates, menus, packages, availability, experiences and other information may change from time to time. Information displayed on the website does not override the details contained within a confirmed reservation.

Booking & Services

Reservations made through our website are subject to availability and to the individual booking conditions displayed during the reservation process. A booking is not confirmed until confirmation has been issued by Knockinaam Lodge. Specific rates, packages and promotional offers may carry additional payment, cancellation or amendment conditions. These will be shown during the booking process or within your booking confirmation.

Links to Third-Party Websites

Our website may contain links to websites operated by third parties. These links are provided for information and convenience only. Knockinaam Lodge does not control these websites and cannot accept responsibility for their content, availability, security or privacy practices. The inclusion of a link does not necessarily constitute an endorsement of the third-party business or website.

Privacy & Cookies

Personal information supplied to Knockinaam Lodge through our website, during the booking process or throughout your stay will be handled in accordance with our Privacy Policy and applicable data-protection legislation. Please refer to our separate Privacy Policy and Cookie Policy for further information.

Website Availability

While we make reasonable efforts to ensure our website remains accessible, we cannot guarantee that it will always be available, uninterrupted or free from technical errors. Guests should ensure they have appropriate protection against viruses and other online security risks when using the internet.

Limitation of Liability

Nothing within these Terms & Conditions excludes or limits liability where it would be unlawful to do so. We will not be responsible for losses which were not reasonably foreseeable, or which arise from circumstances outside our reasonable control. Nothing within these terms affects your statutory rights as a consumer.

Accessibility

We aim to make our website and services as accessible as reasonably possible. If you experience difficulty accessing information through our website or require information in an alternative format, please contact our team and we will be happy to assist where possible.

Hotel & Stay Terms

Everything you need to know before staying with us.

We kindly ask all guests to familiarise themselves with the conditions applicable to their reservation before arrival.

Reservations

All reservations are subject to availability and are confirmed once a booking confirmation has been issued by Knockinaam Lodge.
The person making the booking is responsible for checking that all reservation details are correct, including: arrival and departure dates, number of guests, accommodation booked, room configuration where applicable, dining arrangements, and any additional services requested.
The lead guest is also responsible for ensuring that members of their party are aware of these Terms & Conditions.

Rates

All prices are quoted in Pounds Sterling (£) and include VAT where applicable. The inclusions attached to your particular rate will be detailed at the time of booking. Only services specifically included within your confirmed package or rate are included within the accommodation price. Additional dining, drinks, treatments, activities and other services will be charged separately unless expressly included.

Hotel Payment & Cancellation Terms

Payment, deposit and cancellation conditions may vary depending upon the rate or package selected. The conditions displayed when your reservation is made and contained within your booking confirmation will apply to your stay. Promotional, event, exclusive-use and special-package reservations may have different deposit, balance and cancellation terms. Guests should therefore refer to their individual booking confirmation for the conditions applying to their reservation.

Amendments

Arrival and departure information will be provided within your reservation and pre-arrival correspondence. Early check-in and late check-out are subject to availability and cannot be guaranteed unless confirmed with us in advance. If you expect to arrive significantly later than planned, please contact Reception.

No-Shows & Early Departure

Guests who fail to arrive for their reservation without cancelling will be subject to the cancellation conditions applicable to their booking. Where a guest chooses to depart before their confirmed departure date, unused accommodation may remain chargeable subject to the conditions of the reservation and our ability to resell the accommodation.

Dinner, Bed and Breakfast – Dietary Requirements & Allergies

Dinner and breakfast are included within your stay. Please advise us of any dietary requirements or allergies at the time of booking.

With advance notice, we can accommodate vegetarian and pescatarian diets, as well as gluten-free and nut-free requirements. We are unable to offer vegan menus or accommodate other substitutions, intolerances, aversions or personal preferences.

Dietary requirements must be provided in advance and apply to both breakfast and dinner. Where we have not been notified, we may be unable to provide an alternative on the day.

Lodge Terms

Important information for guests staying in our lodges.

Deposit & Balance

A 10% non-refundable deposit is required to secure a lodge reservation.

The remaining balance is due six weeks before arrival.

Lodge Cancellation Policy

Where a lodge reservation is cancelled more than six weeks before arrival, the 10% non-refundable deposit will be retained. Where a reservation is cancelled within six weeks of arrival, the full remaining balance is payable. If we are able to re-let the lodge for the cancelled dates, payments received may be refunded, less the original 10% non-refundable deposit. All cancellations must be made in writing. Where different conditions are attached to a particular promotional offer, package or special stay, the terms provided at the time of booking will apply.

Lodge Occupancy

Only guests included within the reservation may stay overnight in the lodge. The maximum occupancy of the accommodation must not be exceeded without prior agreement from Knockinaam Lodge. Any changes to guest numbers should be communicated to us before arrival.

Additional Beds & Cots

Cots and additional beds are subject to availability and must be requested in advance. Aerobeds, where available, are suitable for children only and are subject to the occupancy limits of the individual lodge.

Restaurant & Dining Terms

Everything you need to know before dining with us.

We kindly ask guests to familiarise themselves with our dining arrangements and reservation policies ahead of their visit.

Restaurant Reservations

Advance reservations are strongly recommended, reservations are subject to availability and require a minimum of 24 hours’ notice. Dinner reservations are offered subject to availability and your confirmed dining time represents the time your table has been reserved. Hotel residents are advised to arrange dining times in advance as preferred times cannot be guaranteed.

Restaurant Reservation & Cancellation Policy

Valid debit or credit card details are required to secure restaurant reservations. No payment will be taken at the time of booking unless our cancellation policy applies. Restaurant reservations may be cancelled or amended free of charge up to 72 hours before the reservation.

Cancellations made within 72 hours of the reservation will incur a £30 per person cancellation fee.

In the event of a no-show, or where a booking is cancelled after the reservation time, the full value of the booked dining experience will be charged to the card provided.

If your party size changes, please notify us as soon as possible. We will always do our best to accommodate amendments, subject to availability.

Arrival for Dinner

Guests are welcome to arrive approximately 30 minutes before their dining reservation should they wish to enjoy a drink in the bar or lounge before dinner. Your confirmed reservation time is the time your table is reserved.

Dietary Requirements & Allergies

Guests are kindly asked to advise us of any dietary requirements or allergies at the time of booking.

With advance notice, we are able to accommodate vegetarian and pescatarian diets, as well as gluten-free and nut-free requirements. Due to the nature, length and composition of our tasting menu, we are unable to offer a vegan menu or accommodate other substitutions, allergies, intolerances, aversions or personal preferences.

Where we feel that a requirement cannot be accommodated safely or without compromising the integrity of the dining experience, we will advise you prior to your reservation.

Dietary requirements must be provided in advance. Where we have not been notified before arrival, we cannot guarantee that an alternative menu will be available on the day and the full menu charge will still apply. For group reservations, the lead guest is responsible for providing the dietary requirements of all members of the party at the time of booking. Guests with serious allergies are asked to contact us directly before confirming their reservation so that their requirements can be discussed with our team.

Children

Children are very welcome at Knockinaam Lodge; however, specific dining arrangements apply to younger guests. Children under the age of 12 do not ordinarily dine in the main restaurant during the evening tasting-menu service. Families with children under 12 will dine in our Drawing Room, unless the restaurant has been booked exclusively for their party.

A children’s menu is available and will be provided at the time of booking. All children’s meals must be pre-ordered at least 24 hours before the confirmed dining time. Children’s dining arrangements are subject to advance booking and availability.

Menus

Our menus reflect the seasons and availability of ingredients and are therefore subject to change. Images, sample menus and dishes displayed on our website or promotional material are intended to provide an indication of our style of dining and should not be regarded as a guarantee that a particular dish will be available during your visit.

Treatments

Treatments at Knockinaam Lodge are subject to therapist availability and should be booked in advance. Specific treatment times cannot be guaranteed until confirmed. Guests should advise us when booking of any relevant requirements which may affect their treatment. Cancellation terms may apply to treatments and will be communicated at the time of booking where applicable.

Dogs & Pets

Dogs are welcome at Knockinaam Lodge and our two on-site lodges. The available dog friendly rooms are Glen, South and Churchill rooms. Guests must advise us at the time of booking if they intend to bring a dog.

A charge of £45 per dog, per stay applies within the hotel and £50 per dog, per stay in our lodges.

Dogs are not permitted in the Restaurant or Bar, and we are currently unable to provide indoor dining arrangements for guests accompanied by their pets.Dogs are welcome in our outdoor seating areas; however, in the event of poor weather, pets cannot be accommodated within our indoor dining or drinking areas. Guests travelling with dogs should therefore take this into consideration when making dining arrangements.

Dogs must remain under the control of their owner at all times. Owners are responsible for any damage or additional cleaning required as a result of their pet. Recognised assistance dogs are welcomed in accordance with applicable requirements.

Guest Behaviour

Knockinaam Lodge is intended to provide a peaceful and relaxing environment for all guests. Guests are expected to behave respectfully towards other guests, members of staff, the property and our surroundings. We reserve the right to take appropriate action where behaviour is abusive, threatening, dangerous, illegal or causes serious disruption to other guests or members of staff. This may include asking an individual to leave the property.

Smoking & Vaping

In accordance with Scottish smoke-free legislation, smoking is not permitted within any enclosed public area of the hotel. Knockinaam Lodge operates a fully smoke-free accommodation policy. Smoking and vaping are therefore not permitted inside the hotel, guest bedrooms or lodge accommodation.

Guests who wish to smoke or vape must do so outdoors in appropriate areas.

Where smoking or vaping within accommodation results in additional cleaning, deodorising, damage or restoration being required, the reasonable cost of this work may be charged to the guest.

Lost Property

Guests are responsible for their belongings throughout their visit. Where an item is found following departure, we will make reasonable efforts to retain it for a suitable period. Guests requesting the return of lost property will be responsible for applicable postage or courier costs.

Activities & Third-Party Experiences

Knockinaam Lodge may assist guests in arranging activities, transport, experiences and services provided by independent suppliers. Third-party providers may operate under their own booking conditions, cancellation policies and safety requirements. Where applicable, these will be communicated as part of the booking arrangement. Knockinaam Lodge is not responsible for the acts or omissions of an independent third-party provider except where liability cannot lawfully be excluded.

Gift Vouchers

Gift vouchers are subject to the Terms & Conditions stated at the time of purchase. Vouchers must be used before their stated expiry date and are subject to availability when making a reservation. Gift vouchers have no cash redemption value and cannot ordinarily be exchanged for cash. Where a voucher is being used towards accommodation, dining or another experience, the relevant booking and cancellation conditions will also apply.

To buy a voucher from us, please use our online service. https://knockinaamlodge.vouchable.co.uk/

Offers, Packages & Promotional Codes

Promotional offers and discount codes are subject to availability and to the dates and conditions stated within the individual promotion.

Promotional codes must be applied when making the reservation, discounts cannot be retrospectively added to an existing booking, offers cannot be exchanged for cash, promotional offers cannot be combined with another offer or discount, selected dates or accommodation may be excluded, and minimum stay requirements may apply.

Specific promotional Terms & Conditions published alongside an offer will take precedence where they differ from these general terms.

Circumstances Beyond Our Control

Occasionally circumstances outside our reasonable control may affect a reservation or our ability to provide a particular service. These could include severe weather, interruption to essential utilities, government restrictions, transport disruption, fire, flooding or other exceptional circumstances. Where this occurs, we will make reasonable efforts to minimise disruption and will discuss the options available to affected guests. Nothing within this section affects any rights you may have under applicable consumer law.

Complaints

We want every guest to enjoy their experience at Knockinaam Lodge. If something is not as expected during your visit, please speak to a member of our team as soon as possible. This gives us the opportunity to investigate and, wherever possible, resolve the matter during your stay. If you wish to raise a concern after departure, please contact us in writing at:

reservations@knockinaamlodge.com

We will review the matter and respond as soon as reasonably practicable.

Governing Law

These Terms & Conditions and any reservations made with Knockinaam Lodge are governed by and construed in accordance with the laws of Scotland. Any dispute arising from these Terms & Conditions, use of our website or a reservation with Knockinaam Lodge will be subject to the jurisdiction of the Scottish courts, subject to any statutory rights available to consumers.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, policies or legal requirements. Any revised Terms & Conditions will be published on this page together with an updated revision date. The Terms & Conditions applicable to a reservation will generally be those provided or made available when the booking was confirmed, together with any specific conditions attached to the chosen rate, package or offer.